Please carefully review these terms and conditions before accessing our website or placing an order with Alaya Jewels. These terms and conditions of sale establish a legal agreement between "you" (the customer) and "alayajewels.com,". Throughout these terms, "we," "us," and "our" refer to Alayajewels.com, which is the shopping platform of Alaya Jewels, offering consumers the opportunity to explore, select, and purchase our lab-grown diamond jewelry.

By visiting or utilizing this website or any of our services, you acknowledge that you have thoroughly read, comprehended, and willingly agree to be bound by the following Terms of Use. Please note that Alaya Jewels reserves the right to modify, update, or replace any part of these Terms of Service at any time, and it is your responsibility to stay informed about any changes by periodically checking this page.

We kindly advise you not to make any purchase if you do not fully comprehend any term within these conditions. If you have any questions or require further clarification, we invite you to contact us via our "Contact Us" page. At Alaya Jewels, we are committed to providing you with a perfect shopping experience, and your satisfaction is our utmost priority. Thank you for choosing Alaya Jewels for your jewelry needs.

PRODUCT DESCRIPTION CONDITIONS

1. Product Variation: Please note that product images may not precisely match the actual products due to variations caused by factors such as camera quality, lighting, and screen settings, which can impact color. These discrepancies do not affect product quality or functionality. Thank you for your understanding.

PRICING

1. Price Adjustments: At Alaya Jewels, please be aware that our product prices are subject to change without prior notice. We retain the full authority to adjust prices as needed, and this may occur without any formal notification. While we make every effort to minimize any inconvenience to our valued customers, we cannot assume responsibility for any challenges faced by third parties due to these adjustments. 

2. Variation in Gold and Diamond Prices: Please be aware that the prices of our gold and diamond products may vary based on factors such as market fluctuations. Additionally, for certain jewelry items, you may have the option to select the gold type, e.g., 14k or 18k, which can affect the final price. 

3. Gold Weight Discrepancy: The gold weight specified in product descriptions, excluding "Ready to Ship Products," may vary slightly from the weight shown on the website. Any difference in the weight of the product will be adjusted accordingly, and you will be either charged or refunded as the case may be.

4. Tax: Please be advised that the prices displayed do not include taxes, specifically the GST charge. This tax will be added to your total purchase at checkout, in accordance with applicable tax regulations. Thank you for your understanding.

5. Precision Disclaimer: At Alaya Jewels, our unwavering commitment is to provide accurate product descriptions and transparent pricing. However, we recognize that, despite our rigorous efforts, occasional errors can occur. These errors may include typographical mistakes or pricing oversights in the product information or the prices displayed on our website. In instances where a product is listed with inaccurate details, we retain the right to cancel the order. If you have already been charged for your purchase, rest assured that we will promptly issue a full refund for your order. Your satisfaction and trust in our products are of utmost importance to us.

PRIVACY POLICY

At Alaya Jewels, we prioritize the protection of your data and respect your privacy. Below, we outline our privacy terms and practices:

1. Data Protection: Your personal data provided on our website will be securely protected, and we are committed to safeguarding it.

2. Contact Details: We use your contact details primarily to keep you informed about your purchases, updates, and any pertinent information related to Alaya Jewels.

3. Newsletter Subscription: If you have opted to receive our newsletter by ticking the respective box, you will periodically receive updates and information from Alayajewels.com.

4. Data Collection: We collect information directly from your interactions with Alayajewels.com, which includes but is not limited to accessing our content, making in-store purchases, participating in promotions, contacting customer support, or applying for a job, among other activities.

5. Authentication and Account Access: In order to ensure secure authentication and account access, we may collect passwords and other relevant information.

6. Demographic Information: We may also collect demographic data such as your age, gender, and country to enhance your shopping experience and tailor our services to your needs.

7. Privacy Policy Updates: Any further details about our privacy policy, including updates and additional information, can be found on our website.

We are dedicated to maintaining your privacy and ensuring that your data is handled with the utmost care and security. If you have any questions or concerns regarding our privacy terms or practices, please don't hesitate to contact us.

ORDER ACCEPTANCE AND INFORMATION ACCURACY

Upon order acceptance, you will receive a unique order number via email. Kindly refer to this number when reaching out to us for any order changes or inquiries.

We emphasize the importance of providing accurate and current information, including address and payment details, when you submit your order. Active and precise details are vital to ensuring a smooth and successful transaction. Your cooperation in this regard is greatly appreciated.

RETURN AND REFUND POLICY

If items are found faulty or defective, they should be returned in their original packaging, and we will gladly issue a refund. However, please note that items with special orders or requests are non-returnable. For a hassle-free return process, please contact us and attach images to aid in the assessment. We offer free returns within 30 days of item delivery, with the condition that the items must meet our specified criteria for return. Your satisfaction is important to us, and we're here to assist you in every step of the process.

It's important to remember that swimming with our jewelry should be avoided, as exposure to chemicals can affect the metal's quality. While our pieces are designed for daily wear, they may accumulate dirt or dust and lose their shine, particularly during cooking activities. Regular wear and tear may also lead to the loss of stones. Your jewelry's longevity is important to us, and we recommend taking these precautions for a lasting sparkle.

BUYBACK POLICY

Store Credit
Should you wish to return a product purchased from us, we are delighted to offer you store credit.

Store Credit Breakdown:
•⁠ ⁠100% of the prevailing Gold Market Value
•⁠ ⁠100% of the prevailing Diamond Market Value
•⁠ ⁠Discounts/Promotions, Making Charges & other costs will be deducted.

This credit can be used towards any future purchases from our store, allowing you to continue your journey with us.

Cash Back
We offer you 100% of Gold’s prevailing market value and 80% of the diamond’s prevailing market value of the diamond as the buy back amount. Discounts/Promotions, Making Charges & other costs will be deducted.